Troubleshooting

Why can’t I edit something in ShoSoft?

The most common reasons why you can't edit something in ShoSoft are:

• You have view-only permissions for that module.
• The item is a fixed record. Invoices and posted expenses can’t be edited by design.
• The event has been closed.
• What you’re trying to edit needs to be changed at the venue level (rates, default roles) rather than the event level.

Why can’t I find something in ShoSoft?

Usually nothing is actually missing. Common causes:

• You don’t have permission to view that module or item.
• A filter is hiding it. Check your status filters and date range.
• You’re in the wrong event.
• The item hasn’t been set up at the venue level yet. Spaces, inventory, and workforce must be created at the venue level before they can be assigned to events.
• The item is inactive. Check for deactivated spaces, inventory, or archived vendors.

How do I contact support?

• Browse this Help Center for step-by-step guidance on any module.
• Email our support team at help@shosoft.ai. We respond within 48 hours.